Website usability: ValWriting.net has a good main page and easy navigation. All necessary information can be found without any difficulty, including FAQs, Samples and Order Now. However, the main page does not have any tabs for prices, discounts, and terms and conditions. As a result, customers need to use the site map, in order to find this information.
Pricing: $15.95 is the price for a simple High School level paper due after 7 days. Customers looking for an undergraduate paper to be completed in 24 hours must pay $32.95 per page. The price varies, depending on the academic level and urgency. Customers who have ordered more than 15 pages can have a 5% discount. 10% discounts are provided to customers who have already ordered 50 pages and are willing to order more. Long-term customers who have ordered in excess of 100 pages can get a 15% discount.
Customer Support: The website does not have any personal space for customers. The chat room is often offline, although the website is claimed to provide 24/7 support. Even if chat requests are accepted, support representatives hardly have any training to handle this sort of work. They do not provide any useful information and answer questions very slowly. Contacting writers is possible only through e-mails, which is very slow and actually disappointing. We sent a couple of messages to the writer after placing the order, but they were never replied.
Writing quality: we received the draft before the deadline, but its quality was beyond unreasonable. The writer did not provide any details and made plenty of mistakes. We had an impression that the paper was written by an unprofessional second-language learner. We requested a revision to be completed by another writer. The second version was much better but not what we expected to get for our money.
Order processing peculiarities: the website claims to provide plagiarism-free papers; discounts are available for most customers; on-time delivery is guaranteed; free revisions; customer support is claimed to be available 24/7; no hidden charges and 100% confidentiality.
Total: the website has a number of serious problems, the most important ones including poor quality of writing and the lack of qualified 24/7 support. Students using this website have all chances to get a poorly written work. If support is provided, it is totally unprofessional. Those who want to get a good work will have to transfer their orders to other writers.