Usability
The web interface at EssaysProfessors.com represents a friendly and intuitive experience for the user. An array of links is conveniently placed, making it easy to locate all desired information. The pricing page is very helpful, offering a calculator that takes account of all aspects of your order. Other features include a selection of sample papers, a frequently asked questions page and information on the company’s discount structure. The terms and conditions and refund policy pages are a little obscure but the order form is well designed and easy to use.
Pricing
The pricing structure at EssaysProfessors.com depends on a number of factors including assignment type, number of pages, quality required and timeframe for completion. Unusually, the price is not influenced by the academic level. The discount system is based on the number of pages and varies from 5% to 15%. Additionally, there is a promotional discount of 15% offered to new users. The minimum cost is $12.99 for a one page document.
Support
The 24x7 customer support service offered by EssaysProfessors.com is better than average. Their contact methods include email, live chat and toll-free telephone numbers for US, UK and Australian customers. There is also a technical support facility, which should be beneficial to those who require it. The following services were tested:
EssaysProfessors.com’s live chat facility handles high volumes of chat requests.
The support provided was comprehensive with all queries addressed satisfactorily.
The telephone lines at EssaysProfessors.com were answered instantly and all enquiries were answered helpfully and in a professional manner.
Quality
Papers are completed and delivered punctually to the customer’s personal area where their quality can be monitored. The policy indicates that a customer is entitled to have their paper revised free-of charge or have an alternative writer assigned to it, if they so desire.
Order peculiarities
- Payment methods are flexible and are offered as an online credit card payment form or a wire transfer option, if preferred.
- There are free and unlimited revisions available within 48 hours of the first paper being delivered.
- Orders are worked on promptly and delivered punctually.
- The services of an alternative writer may be requested for revisions.
- The website is feature-rich and includes support at VIP level, a one-page summary, an editorial service and a list of the top ten writers.
Total
Overall, this service offers helpful and professional customer support. Its writing quality is good and its pricing is competitive. Customers are offered revisions and the opportunity to complain to the Quality Control panel if they are dissatisfied.
