Website usability
The website has a simple design, pleasant to the eyes. The important links a customer needs are all on the main website and can be easily seen. Among them there are the tabs and links of FAQ, Pricing, Contact information, and Order form.
Pricing
It depends upon three main factors, namely type of academic assignment (essay, research, thesis, etc.), turnover time, and academic level (High School, University etc.). An essay for a High School student with turnover of 14 days costs about $12.00 per page. A research paper for a University student with a turnover within 24 hours costs about $27.00 per page. The website gives discounts to bulk orders. You can personally look into their discount page to know how to qualify for price deductions.
Customer Support
Customer support has three ways to be reached- customer’s personal panel page, e-mail and contact form. This supposedly is the fastest way to reach the administrator and the writer. But both staff gave delayed replies to our questions. It was not a pleasant experience. All you can get from e-mail communication is bulks of generic notifications about your order. Someone answered our message via e-mail within 24 hours, not sure if the writer or the administrator, but it did not specifically address the concerned issue. The contact form helped us only at the beginning, before we placed an order. Our questions were mainly about the writer’s credibility and the reply was sent via e-mail. When we asked for more questions, we got no response from anyone after that.
Writing quality
The paper was delivered one day before the deadline, thus giving us adequate time to review the final product. To our dismay, it had plenty of spelling, syntax and punctuation mistakes. The content of the paper did not go with our instructions. It seemed to us that the writer assigned did not know how to write a University level paper. Sentence structure errors were all over the place and the paragraphs were simply incoherent. We suspected slight plagiarism content on our paper.
Order processing peculiarities
- 7 days for free revisions;
- Lack of strict discount policy at their website
- Papers may contain percentage of plagiarism
Total
We highly suggest for a major improvement on the customer support system. How hard it is to reply in a prompt and polite manner to a customer? You need our trust in order for your website to survive operating. Also, take a look at your writers. Maybe the administrator needs to reevaluate their writing skills. Because as far as quality writing is concern, what the writer gave us is way below sub-standard.
