Website usability: OvernightEssay.com is one of the many writing services. Everything customers need is provided on the main page of the website. The interface is rather easy to use. There is a menu toolbar on the left, but customers sometimes need to spend some time looking for important information. All contact details and chat requests are provided on the top of the main page. There, customers can also use their login and password to enter their personal panel.
Pricing: pricing varies, depending on the academic level of writing, paper urgency and the number of pages ordered (minimum 2). For a paper written at a High School level and completed in 14 days, customers will have to pay $36.06 for 2 pages. Papers written at Ph.D. level of proficiency and delivered within 24 hours will cost $39.24 for 1 page.
Customer Support: customers can access support representatives through phone calls, chat rooms, e-mails or personal pages. Phone calls are replied quickly, although delays are possible. Chat support is professional but rarely fast. E-mail requests are answered within 24-48 hours, which is too long. Customers receive e-mail notifications and updates regarding their orders. Customers can use their personal panel to send and receive messages from the writer and administration. These messages are also sent to the customer’s e-mail.
Quality: we ordered a 5-page high-school paper. The paper was delivered on time. However, a number of mistakes and difficult sentences were detected. We also requested a plagiarism report, but it was not attached to the paper. We requested a revision, to correct all mistakes and review the amount of plagiarism in the paper. We can’t say that the service was very pleasant.
Order peculiarities: writers can provide outlines and drafts; revisions can be requested within 14 days after the paper is completed; a page contains on average 275 words; refunds are possible.
Total: the website is not consumer-oriented and can be difficult in use. The variety of services and payment methods can make it a convenient option for some students. Students can be confident that their papers are delivered on time, but they cannot be sure that the final product meets their quality expectations. Support representatives do not always answer customers’ questions and concerns.