Website usability: SpecialEssays.com has an easy-to-navigate toolbar on the left, with the main links leading customers to important information, including the Order Now, FAQ, Guarantees, and Contact details. Returning customers have their own personal space, closed by a login name and password. These customers can use their personal space to send and receive messages, contact support representatives, monitor order progress and request revisions, if needed.
Pricing: SpecialEssays.com has a complex system of pricing, which depends on a number of factors, including paper urgency. Prices start at $11.99 for a high-school quality paper and can reach as much as $36.99 for a Master’s level paper completed within 24 hours after the order is placed. However, the company can also delivery 6-hour papers for High School, College and University students. Discounts range from 5% to 15%, depending on the number of pages ordered. First-time clients are offered a one-time 15% discount.
Customer Support: customers can reach the support by phone, through chat or e-mail. All contact details are available on the SpecialEssays.com website. E-mail is used to update clients regarding their payment and order completion. Chat operators answer quickly and provide timely support concerning all order-related issues. Phone lines are free, and support representatives can handle the conversation professionally and politely.
Writing quality: completed papers are uploaded directly to the customer’s personal space, always on time and even before the deadline. The paper ordered from SpecialEssays.com was sent on time and met all requirements presented to the writer. We ordered 3 pages and received 3.5, which was great.
Order processing peculiarities: customers can use SWREG or PayPal to process payments; revision can be requested within 48 hours after the deadline; refund is possible only in case the order is terminated or because of plagiarism; customers can use partner sites to get free plagiarism reports.
Total: the website can provide quality writing assistance for customers at all levels of writing quality. Support representatives are very helpful and can provide valuable help, while and after placing the order. Writers are qualified to provide professional writing services and follow instructions word by word. It is great to know that customers can have their paper written according to the instructions and on time.